Effective Date: October 21, 2023
At Virgelia Productions, Inc., we are committed to providing the highest quality products and services. We want you to be completely satisfied with your purchase. However, we understand that there may be situations where you may need to request a refund. Please read our refund policy carefully to understand the terms and conditions governing refunds:
1. Digital Products:
– Refund Eligibility: Refunds for digital products, including downloadable software, e-books, and online courses, will be considered within 5 days of the purchase date. To be eligible for a refund, you must provide a valid reason for your request.
– Non-Refundable Items: Some digital products may be non-refundable, and this will be clearly stated at the time of purchase.
2. Physical Products:
– Refund Eligibility: Refunds for physical products, such as merchandise or tangible goods, will be considered within 5 days of receiving the product. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
– Return Shipping: If a return is required for a physical product, you will be responsible for the cost of return shipping unless the product is damaged or defective upon arrival.
3. Refund Process:
– To request a refund, please contact our customer support team at email@example.com. Provide your order details and a clear reason for your refund request.
– We will review your request within 3 business days and notify you of the decision. If approved, your refund will be processed according to the original payment method.
4. Special Circumstances:
– Virgelia Productions, Inc. reserves the right to assess refund requests on a case-by-case basis, especially in situations involving extenuating circumstances, technical issues, or errors on our part.
5. Contact Information:
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at:
3010 Wilshire Blvd. #443, Los Angeles, CA 90010
Please note that this refund policy is subject to change without prior notice. Ensure that you review our policy each time you make a purchase to stay updated on the latest terms and conditions.